Tuesday, February 9, 2010
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How to Write Biotech Content Marketing Material

by Matthew Wygant on February 3, 2010

If you’ve considered content marketing as a deliberate lead generation and development strategy, you’ve realized that someone, or some group of people, will have to create all the content to drive it. That may sound like a lot of work, but when advertising fails to deliver, what are the alternatives?

At two companies I’ve spoken with recently, the entire lead generation strategy consists of cold calling. Now that’s work, and it’s harder, lower-yielding work than calling warm prospects who have been drawn into your pipeline with information relevant to their personal and professional interests. I’d say that those two companies, and others like them, can build healthy sales pipelines much more quickly using a multi-modal lead generation strategy that’s based on an expanding foundation of appealing content.

Still, someone has to write those journal articles, white papers, webinars, video scripts, newsletters, blog posts, use cases, and other elements of your content marketing program. Here’s the process I use when a client hires me to do it for them. It works for pretty much anything longer than a tweet:

  • Collect all pertinent information in a central location, such as a folder on your desktop, or a secure project management environment such as Basecamp. Sources of pertinent information to include:
    • Your own e-mails and notes
    • Your company’s web site
    • Any additional materials available, such as posters, scientific presentations, investor presentations, or product planning documentation
    • Your competitors’ web sites
    • Your partners’ and suppliers’ web sites
    • HubMed and Google Scholar for papers describing your topic’s core technologies and applications
    • Google Patents for relevant descriptions and claims
  • Print out all the collected information. Go through the stack from top to bottom. Read it, highlight the most relevant information, and make notes in the margins.
  • At this point it’s useful to review your planning notes and remind yourself of the purpose and intended use of the material you’re working on.
  • Go through the stack of collected materials again. Make yellow stickies representing key concepts, statements, specifications, figures, applications, quotes, etc.
  • Arrange and re-arrange the stickies on a large, clear desk until an outline of the written work that is needed appears.
  • Write up the outline and present it to your reviewers for comment.
  • Edit and revise the outline as needed.
  • Working from the outline and accumulated notes and knowledge, write the first draft and present it to your reviewers for comment.
  • Edit and revise the draft as needed.
  • Proofread and correct your work to produce a final draft.
  • Clean up your office and shred anything of potential concern.

Just having a clear process to follow can help you over the blank-page hurdle. You’re welcome to try this one out on your next writing project or modify it to suit your needs.

For help designing and producing your content marketing program, contact Matthew Wygant by calling (408) 905-7630 or by sending e-mail to matthew@wygant.net.

Use Text Message Reminders to Increase Attendance at Your Events

February 1, 2010
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Use an additional field on your event RSVP form to let people request a text message reminder on the morning of the day of your event. The first time a client allowed me to do this for them, we were both surprised by how many respondents requested the reminder and provided their cell-phone numbers. This [...]

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Pricing Is Your Superpower

January 28, 2010
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If you manage products for your organization, smart pricing can make you a hero. Here are a few things you need to know about your pricing superpower!
COGS is a Design Factor
COGS is a design factor, not a pricing factor. Of course your products must deliver deliver acceptable PGMs (product gross margins), but setting price by [...]

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Surprise! Agilent Goes Old-School with New Media

January 27, 2010
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Open the print version of a scientific journal and you’ll see that the page advertising is dominated by companies that already have huge installed bases and commanding market shares. Agilent. Thermo. Life Technologies. For these companies, traditional journal advertising makes sense. They’re playing defense.
Entrenched market leaders don’t have to make surprising performance claims about their [...]

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Start and Expand Your E-Mail List with Content Marketing

December 24, 2009

Mailchimp has posted a hybrid advertising/content marketing/direct response technique for establishing your own e-mail newsletter subscriber list. The basic steps are:

Create a pdf document composed of information of value to your audience. Include advertisements for your newsletter.
Post the document as a free download on your web site.
Use Adwords to drive traffic to your site.

Makers of [...]

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Extend Your Reach with Trade Journal Articles

December 22, 2009

Published online, in print, or both, trade journal articles contributed by your company reach readers that might otherwise miss your message and carry the authority of editorial approval. Unlike “company profile” features that require direct payment or a certain number of ad placements, articles accepted as contributed content run for free.
You can usually pitch story [...]

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Update Your Materials Prior to Exhibits

December 22, 2009
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Exhibits are costly, but with the decline of advertising effectiveness, they are perhaps the only marcom channel available to lab systems makers that can work as an isolated tactic, apart from a content marketing net. Even if your exhibit strategy doesn’t include handing out materials from your booth, you’ll probably want to make the most [...]

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Prove Product Value with Application Notes

December 22, 2009

Application Notes show everyone how to put your product to productive use. Once written, the work can often be re-purposed as a trade journal article with a moderate amount of revision to conform with the targeted publication’s editorial guidelines. Most application notes aren’t quite newsworthy enough for a press release, but media such as blogs, [...]

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Use Executive Staff Press Releases to Create More PR Opportunities

December 22, 2009

Easy to Place
These VP-and-up executive hiring press releases get reliable pickup from biotech trade publications and local newspapers. The content may not seem particularly strategic from a market development standpoint, but these releases inform potential investors and business partners about your company’s activities and direction.
More Useful Than You Think
Executive staff press releases also help to [...]

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Create Videos to Reinforce Training and Improve Outcomes

December 22, 2009

Patients treated at Physical Therapy of Los Gatos love that they can visit the clinic’s web site for online video demonstrations of their prescribed exercises. These videos reinforce the instructions patients receive during their visits, reduce the number of calls from confused patients that the clinical staff must handle, and improve clinical outcomes by showing [...]

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Email Newsletters Provide Actionable Sales Information

December 21, 2009

An email newsletter list is the classical permission marketing asset and the founding element of many content marketing programs. E-mail newsletters are just OK at generating new leads, but they’re terrific for determining the sales-readiness of subscribers and moving them closer to conversion.
If you haven’t seen campaign analysis data from an e-mail newsletter mailing, you’ll [...]

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Follow the Federal Research Grant Money Using the RePORTER Database

December 13, 2009

If your target market includes federally funded research scientists, you will be pleased to find loads of useful information in the NIH’s RePORTER (Research Portfolio Online Reporting Tool Expenditures & Results) database.
The RePORTER Query Interface
Here’s what the RePORTER Query interface looks like:

Example: Who Has Money For Your Target Application
Say you’ve got a great system to [...]

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An E-Commerce Outlet Makes Your Product Easy to Buy and Cuts Distribution Costs

December 13, 2009

It gets easier every day to sell your consumable or low-cost capital item over the Internet. Put these services together to create a low-cost, end-to-end, outsourced e-commerce and fulfillment solution:
Your On-line Store
You can keep your IT, marketing, and accounting people really busy choosing and installing e-commerce software, and piecing together, managing, and troubleshooting an e-commerce [...]

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Book Review: Lead Generation for the Complex Sale (Brian J. Carroll)

December 10, 2009

Quick Summary

Know your intended positioning.
Define what an actual sales-ready lead is in your organization.
Do not hand off undeveloped leads to Sales.
Have a specific plan for generating inquiries and turning them into sales-ready leads.
Use many coordinated marcom modes in your plan.
Move cool leads back to earlier development stages instead of letting them die.

Review
I believe that [...]

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Do Biotech Lab Systems Companies Use Twitter?

December 7, 2009
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Yes They Do. Here Are Some Examples:

Illumina has 286 followers. They use Twitter very infrequently to promote events and to ReTweet customer Tweets.
EMD Chemicals has 924 followers. They use Twitter to promote events and to post links to scientific discovery stories of interest to their customers.
Integrated DNA Tech has 426 followers. They [...]

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Advertising is Old and Busted: What to do in 2010

December 4, 2009
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Looking at a big hole in your marketing plan where advertising used to be? Traditional advertising performed poorly this year for most makers of biotech lab systems, and content marketing is moving in to take its place. With respect to your budget, the “insertion” costs of content marketing are close to zero, versus tens-to-hundreds of [...]

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AdWords Won’t Deliver All the Sales Leads You Need

December 2, 2009

Unless you’ve seriously sandbagged your forecast, an AdWords program will not deliver all the sales leads you’ll need to make it. Here’s why.

Most Internet users do not click on ads at all. According to the comScore study released October 1, 2009, the percentage of users who click on display ads in a month has fallen [...]

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Commercial Photographers for Biotech Lab Systems & Staff Portraits

December 2, 2009

Joel Jordan lives in Oklahoma but visits the Bay Area frequently with his portable studio for work assignments. Very personable, has appropriate lighting and lenses for on-site work including product close-ups. Can also do minor or major post-exposure photomanipulation. www.joeljordan.com (888) 316-4142
Paul Fairchild was a name provided by Claudia Tompert of tompertdesign for portraits and [...]

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Grok Content Marketing With This VizEdu Animation

November 25, 2009

To discuss your content marketing strategy, contact Matthew Wygant at matthew@wygant.net.

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Create Your Market Then Dominate It

November 20, 2009

Product Launches Have Changed
Back in the day, product launches were much more binary, flip-of-the-switch events than they are now. On the day of an official product launch, you’d meet with the press, display your new product at a trade show, and kick off a big in-your-face print advertising campaign in the journals. Even if your [...]

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The Market Does Not Conspire to Make Biotech Lab Systems Startups Successful. To Succeed, Give Up What You Don’t Have.

November 18, 2009

Positioning is Difficult but Necessary
Positioning as a deliberate strategy is counter-intuitive to many biotech lab systems startups because it seems to require “giving up” on an infinite array of market opportunities in favor of concentrating the company’s resources on a specific solution to a specific problem affecting a specific group of people.
In reality, infinite opportunities [...]

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